FAQS

Returns and Exchanges

We cannot accept change of mind returns, however, please let us know if a fault occurs as soon as possible via info@bmcreative.com.au. I may ask you to take photos or ask for more information regarding the problem. Each issue will be dealt with on a case by case basis. 

 

Custom orders?

Yes, I love custom orders!

 

Postage

All purchases will be sent with Australia Post. I cannot accept fault if the address is wrong, so please sure all information is correct prior to placing your order. Turn around time from my end is 1-3 days. However, let me know if you need it sooner and I will do my best to get it to you.

 

Care instructions

• Your earrings are very fragile so please take care not to drop them. When not in use, please store your earrings in a safe place away from direct light. 
• Do not wear polymer clay earrings while applying perfume, make-up, spray deodorant or hairspray.
• Do not shower or swim wearing polymer clay earrings.
• To clean your earrings, wipe with a piece of soft fabric or wet wipe.
• The earring posts are stainless steel. Jump rings and hardware may tarnish over time.